For over 14 years banking experience, supporting with Master degree in banking- finance & certified lean Six Sigma BB, PMD, Data Analysis, Operational CEM Certification Design Thinking & scram, Nabhan was responsible for overseeing & reshaping the customers journey through all bank’s touch & digital points, by applying new models & Group Strategy that aimed to enhance & Sustain external & internal CX to not only meet but exceed all expectation that makes their lives significantly easier & better.
A quote on customer experience:
“When Customers choose, it’s time to listen”