Event Schedule
Home / Schedule
2025 Event Schedule
Stay informed and excited about upcoming happenings with Our Event Schedule.
08:50 – 09:50
REGISTRATION & WELCOME COFFEE
09:50 – 10:00
OPENING NOTE BY THE CHAIRPERSON
10:00 – 10:05
WELCOME NOTE BY RACKSPACE LIMITED
10:05 – 10:25
CHALLENGER TO CHAMPION – THE JOURNEY TO HONG KONG’S #1 DIGITAL BANK
- How Mox Bank launched as a greenfield digital bank, breaking away from legacy constraints to offer a mobile-first, cloud-native experience from day one.
- The road to being named the #1 Digital Bank in Hong Kong – what it took, and what’s next.
- Collaboration Meets Innovation: The power of partnerships with global tech leaders and agile fintech practices to drive speed, scale, and trust.
- Success stories/ Use cases
10:25 – 10:45
RETHINKING RISK IN THE AGE OF AI
- AI initiatives are forcing Risk & Vulnerability to the top of the priority list for CIO’s and CISO’s in institutions today.
- Addressing risk, concerns is no longer a matter of only solving for external threats.
10:45 – 11:30
PANEL DISCUSSION | LEADERSHIP INSIGHTS ON SCALING DIGITAL INITIATIVES WHILE BRIDGING LEGACY AND FUTURE
- What key strategies can banks implement to scale digital transformation efforts while ensuring seamless operations and fostering customer trust?
- How can banks strategically modernize legacy systems to minimize technical debt and boost agility in an increasingly competitive landscape?
- How can leaders effectively balance innovation with legacy infrastructure challenges to create a robust and future-ready ecosystem?
- Reinventing Connectivity with 6G: How should banks prepare for the transformative potential of this next-generation technology?
11:30 – 11:40
Fortifying Financial Institutions: Hashicorp Vault’s Role in Securing the Digital Frontier
- The Credential Crisis: Why Secrets Management is Critical in Today’s Threat Landscape
- Vault’s Arsenal: Key Features for Protecting Financial Data and Infrastructure
- Beyond Security: How Vault Enhances Operational Efficiency and Compliance in Banking
11:40 – 11:50
Delivering Banking Innovation: The proven power of cloud-native core banking
11:50 – 12:20
NETWORKING & PRAYER BREAK
12:20 – 13:10
PANEL DISCUSSION | MODERNIZING LEGACY SYSTEMS: UNLOCKING AGILITY WITH GENERATIVE AI
- AI-Driven Security Frameworks: Mitigating Risks in Legacy System Modernization
- How can Web3 and AI accelerate the modernization of legacy financial systems by enabling decentralized, secure, and scalable infrastructures?
- Driving large-scale transformation across Digital, People, Process, and Culture — how legacy modernization fits into this bigger picture
- How can Gen AI accelerate legacy system modernization while reducing technical debt?
13:10 – 13:30
FROM TRANSACTIONS TO INTENT: REDEFINING FINTECH IN THE AGE OF RELEVANCE
- From Transactions to Behaviour: Fintech must shift from tracking purchases to understanding real-life intent, motivations, and decision-making moments.
- Timing Is Everything: Success lies in knowing not just what to offer, but when — making timing a core pillar of relevance.
- Privacy-First, Edge-Based Intelligence: The move toward secure, local, real-time decision-making is reshaping customer trust and engagement.
- Behavioural Coaching Through AI: Fintechs can become trusted guides, using AI to nurture better financial habits and long-term outcomes.
13:30 – 13:50
Reimagining the banking landscape: From teller-centric to customer-driven banking
- Tech-Driven Banking: See how modern architectures are reshaping payments and enabling agile transformation.
- Flexible banking models: Learn how adaptive solutions support various models—in-house, outsourcing, or pooling.
- Global Game-Changers: Uncover powerful case studies and breakthrough innovations reshaping ATMs and self-service banking worldwide.
13:50 – 14:10
Powering a Future-Proof, Inclusive, and Interoperable Financial Ecosystem
- Instant & Frictionless Cross-Border Payments Roadmap
- Aligning G20 goals for enhancing cross-border payments
- Need for Compelling Customer Experience
- Innovation, Interoperability and Cost of Fragmentation
14:10 – 14:30
TRANSFORMING FINANCIAL SERVICES EFFICIENCY WITH AI-DRIVEN EMPLOYEE EXPERIENCES
In today’s fast-paced digital landscape, financial institutions face intense pressure to modernize. While customer-facing innovation is crucial, internal transformation is equally vital. The secret to success lies in elevating Employee Experience (EX) with AI-powered service management tools that boost productivity, ensure compliance, and provide complete IT visibility.
With the twin power of Freshservice and Device 42, you get:
With the twin power of Freshservice and Device 42, you get:
- Comprehensive visibility of your IT estate
- Meaningful relationships between components
- A dependable foundation for service management
- Business context for technical decisions
14:30- 15:30
NETWORKING LUNCHEON
15:30 – 16:00
FUTURE BANKS SUMMIT AWARDS 2025
16:00 – 16:10
CLOSING REMARKS & END OF DAY ONE
08:50 – 09:50
REGISTRATION & WELCOME COFFEE
09:50 – 10:00
OPENING NOTE BY THE CHAIRPERSON
10:00 – 10:10
EMBRACING AGILITY AND RESILIENCE THROUGH THE CISO LENS
- The Traditional CISO: Once seen as the organization’s security guard, the CISO role was reactive — focused on defense.
- Agility Is the Future: To keep up with digital transformation, CISOs must evolve — becoming enablers of growth.
- Resilience Is the Foundation: Agility needs a strong backbone. Resilience means preparing for disruptions, building flexible systems, and ensuring the business can thrive under pressure.
- The Modern CISO Mindset: Today’s CISO must lead cultural change, embedding security into every layer, driving collaboration, and aligning cybersecurity with business goals.
10:10 – 10:30
DRIVING INNOVATION IN DIGITAL BANKING
- How traditional banking models were limiting growth and customer experience
- Building a Super App – The Bank of Georgia Digital Platform
- Embedded Finance and BNPL: Paving the Way for Seamless Payments
- Omnichannel Payments: Connecting Physical and Digital Touchpoints
- Leveraging Data for Personalized Banking and Loyalty Programs
10:30 – 10:50
EMPOWERING HUMAN-CENTRIC BANKING IN THE AGE OF AI
- Navigating regulatory shifts, evolving customer expectations, and digital adoption trends unique to the region.
- Exploring how banks are equipping frontline teams with AI-driven insights to deliver personalized, real-time advisory services.
- Leveraging GenAI to understand customer needs beyond transactional data.
- Real case studies on AI-powered sentiment analysis, behavioral modeling, and contextual engagement.
10:50 – 11:35
LEADERSHIP PANEL DISCUSSION | REDEFINING CUSTOMER-CENTRIC BANKING
- Leveraging AI and big data to deliver hyper-personalized services tailored to individual customer needs?
- What role do mobile banking apps and omnichannel platforms play in creating seamless customer journeys?
- With increasing regulatory scrutiny, how can banks proactively adapt to evolving compliance requirements while maintaining operational efficiency?
- What role do AI and emerging technologies play in strengthening compliance frameworks, and how can banks ensure regulatory alignment while leveraging innovation?
11:35- 12:05
NETWORKING & PRAYER BREAK
12:05 – 12:30
FIRESIDE CHAT: REBUILDING TRUST, REDEFINING ACCESS: THE FUTURE OF ETHICAL & DIGITAL FINANCE
- How end-to-end system revamps and product roadmaps are enabling compliance without compromising innovation.
- Strategies for creating intuitive, digital-first banking and payment experiences that drive adoption and loyalty.
- Leveraging partnerships to deliver agile, modular banking capabilities for both traditional and digital-native users.
- The role of digital wallets and inclusive banking models in expanding access to financial services across demographics.
12:30 – 13:15
PANEL DISCUSSION | PAYMENTS 2030: FROM REGULATORY SHIFTS TO DX
- PSD3, PSR, Open Banking & Open Finance – how regulatory shifts and API-driven frameworks are shaping the future of the payments landscape.
- The evolving role of transaction banking in corporate payments and treasury management – trends, innovations, and challenges
- Islamic banking & digital payments – bridging tradition with technological advancements through Open Banking and embedded solutions.
- Collaboration between banks & fintechs – unlocking new opportunities for growth
13:15 – 13:35
PROCESS INNOVATION: OPTIMIZE YOUR BUSINESS PROCESSES WITH AI
- Capture your process elements
- Determine your baseline process and efficiency
- Analyze and produce recommendations and fixes
- Optimize future state.
13:35 – 13:55
TRACKING THE EMOTIONS THROUGH CUSTOMER JOURNEYS
- How does Kuveyt Türk’s neuromarketing lab, Empatika, analyze customer behavior in digital banking?
- What neuroscience techniques (eye-tracking, EEG, etc.) are used to study customer responses?
- How do these insights enhance customer engagement and satisfaction?
- How can these findings improve digital customer service and UX?
13:55 – 14:00
CLOSING REMARKS & END OF SUMMIT
14:00 – 15:00
NETWORKING LUNCHEON
*This is a draft agenda. Timings are subject to change*
More Events By Verve Management
6
Feb
2nd Annual Middle East ProcureTech Summit & Awards 2024
- February 6, 2024
- Grosvenor House, Dubai
17
July
4TH EDITION WOMEN LEADERS SUMMIT & AWARDS INDONESIA 2024
- July 17, 2024
- Bali, Indonesia
