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Schedule

Future Bank Summit 2022

DAY 1 | 21 FEBRUARY 2022, MONDAY
08:00 – 15:10
08:00 – 09:00
REGISTRATION & WELCOME COFFEE

09:00 – 09:10
OPENING NOTE BY THE CHAIRPERSON

09:10 – 09:20
WELCOME ADDRESS

09:20 – 09:40
THE ‘DIGITAL ONLY BANKS’ FRONTIER IN THE MIDDLE EAST
  • The impact of Evolving Customer and ever-changing customer behaviour and preferences
  • Advanced technological setup and product innovation for the ‘bank-on the-go’ customers
  • Creation of a ‘Customer centric’ ecosystem and diversified business models

09:40 – 10:00
PURPOSEFUL & PROFITABLE: FINANCIAL INCLUSION VIA OPEN BANKING IN THE MIDDLE EAST & AFRICA
  • What is the future outlook of open banking and open finance innovation?
  • Will Middle East witness creation of national open banking frameworks?
  • How disruptive fintechs are enabling Banks to re-imagine their product roadmaps and strategies

10:00 – 10:45
CEO PANEL | REGIONAL FINANCIAL LEADERS’ PERSPECTIVE ON THE EVOLUTION OF BANKING: 2022 AND BEYOND
  • How to lead from heart and translating corporate purpose into action
  • From transition to transformation – what’s next for regional Banks’s innovation strategy?
  • Repurpose Digital Transformation: Is it just about technology or the people banks serve and lead

10:45 – 11:05

CORE BANKING ON THE CLOUD – THE CATALYST FOR INNOVATION, AGILITY AND EFFICIENCY

  • What will be the Core systems strategy for banks of the future
  • How can banks approach their core banking transformations
  • What are the key factors in achieving agility by embracing new technology

11:05 – 11:35
NETWORKING BREAK

11:35 – 11:55
BANKING AS A SERVICE (BAAS) – WHAT IT IS, WHAT IT ISN’T
  • From Open Banking APIs to Banking-as-a-Service: How big is the leap?
  • Decoding the difference between Platfrom banking, Embedded Finance, BAAS and Open Banking?
  • Can Banking-as-a-service enable cost saving in acquiring customers

11:55 – 12:40

PANEL DISCUSSION | CIO PANEL: CREATING THE FUTURE IN AN AGE OF DISRUPTION – TRANSFORMATION OF THE FINANCIAL SERVICES CIO

  • Drivers and inhibitors of IT uptake and digital transformation in financial services
  • The trends in innovation accelerator intake among banks
  • Acceleration to Digital Transformation in supporting business continuity

12:40 – 13:00
A BANK’S ROADMAP TO ACHIEVING END-TO-END PAYMENT AUTOMATION
  • The need to transform legacy payments infrastructure
  • Building a future-ready payments platform
  • Digital Payments – Materialization & Beyond

13:00 – 14:00
NETWORKING LUNCH

14:00 – 14:45
PANEL DISCUSSION | SOLVING THE BIGGEST TECHNOLOGY PAIN-POINTS IN RETAIL BANKING
  • How are regional Retail bankers dealing with Technology modernization and re- platforming efforts?
  • Retail Banking entails a demanding customer base with higher expectations – Critical steps in ensuring success and competitive advantage
  • What are the proven strategies for retail banks to improve customer experiences, manage cost structure and enable digital value streams?

14:45 – 15:05
CYBER RESILIENCE – THE TRUST-BUILDING CORE OF DIGITAL BANKING
  • Exploring the accelerated shift to online spending & communications – have cybercrime levels risen with the onset of the pandemic?
  • Has the exponential growth in traffic to high-risk merchant categories redefined fraud patterns in the Middle East?
  • Exploring security best practices with cloud-native & serverless infrastructure – how to safeguard an enterprise against attackers?

15:05 – 15:10
CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY ONE
DAY 2 | 22 FEBRUARY 2022, TUESDAY
08:00 – 15:15
08:00 – 09:00
REGISTRATION & WELCOME COFFEE

09:00 – 09:10
OPENING NOTE BY THE CHAIRPERSON

09:10 – 09:30
FUTURE OF BANKING: EMBRACING THE EXPERIENTIAL, COLLABORATIVE, AND AUTOMATED PARADIGM
  • Building a cloud foundation for the new banking paradigm
  • Conversational, personalized banking experiences for the evolving consumer
  • The bank-fintech collaboration paradigm as a win-win will pave the way for a new era of banking

09:30 – 09:50
THE REVOLUTION IN SHARIA-COMPLIANT DIGITAL BANKING
  • Is the unbanked population still ripe for Sharia Fintechs?
  • The emerging dynamics between traditional Islamic institutions and cutting-edge Fintechs
  • Where are regional banks in regulations, compliance, and cutting-edge tech adoption

09:50 – 10:35
PANEL DISCUSSION | AI-BANK OF THE FUTURE: HOW CAN BANKS HARNESS THE POWER OF ‘DATA-ENABLED CUSTOMERS’
  • How can end-to-end automation and advanced analytics enable Banks create superior customer experiences and stronger customer acquisition
  • How can Banks engage customers intelligently to create higher customer lifetime value
  • Applications of AI in ensuring lower operating costs and lower credit risks

10:35 – 10:55

CONVERSATIONAL BANKING – MAKING BANKS FUTURE READY WITH INTELLIGENT CONVERSATIONAL USER INTERFACES

  • How can Banks design a digital strategy that prioritizes customer’s needs and delivery of positive experiences
  • Customer Satisfaction and Building trust – How to develop a Hybrid Omnichannel approach?
  • Exploiting the potential to lower costs, improve operations, and accelerate revenue growth with AI-enabled banking

10:55 – 11:25
NETWORKING BREAK

11:25 – 11:45
FROM OPEN BANKING TO OPEN DATA: THE CHALLENGE AND OPPORTUNITY FOR BANK-FINTECH PARTNERSHIP
  • What are the opportunities and challenges brought by Open Banking and Open Data for the banking industry?
  • How to overcome the challenges in data collection and integration?
  • What values can Fintech startups bring to banks?

11:45 – 12:30

PANEL DISCUSSION | CMO PANEL: THE TOP IMPERATIVES FOR A SUCCESSFUL BANK CMO

  • Has the role of a CMO shifted to data-driven overseers of the digital customer experience
  • How to regain and keep customer trust
  • How can Financial Marketers match new market disruptors and determine the best way to embrace digital?

12:30 – 13:00
FRAUD, AML & FINANCIAL CRIME – INNOVATION IN TIMES OF DIGITALIZATION
  • Proactive protection through advanced analytics, AI, machine learning and Regulatory technologies
  • Future trends and threats across Fraud and AML
  • What are the use cases and applications in which technology can help organizations be protected against financial crime, AML, and fraud?

13:00 – 14:00
NETWORKING LUNCH & PRAYER BREAK

14:00 – 14:45
PANEL DISCUSSION | BEYOND DIGITAL TRANSFORMATION: MODERNIZING CORE TECHNOLOGY FOR THE AI BANK OF THE FUTURE
  • How Far are Banks in the Middle East in creating a hyperScalable hybrid infrastructure that utilizes the cloud
  • Challenges in adopting a ‘tech-forward’ strategy while being customer centric
  • Key steps in translating the AI-first vision into an enterprise strategy that merges technology with business

14:45 – 15:05
DIGITAL ONBOARDING & JOURNEYS – DRIVING INCREASED CUSTOMER ENGAGEMENT
  • Benefits for consumers in a digitalized eco-system
  • Digital Onboarding in Banking: A critical component of a customer’s user journey
  • How can Banks ahieve a competitive edge by ensuring end-to-end digital onboarding?

15:05 – 15:15
CLOSING REMARKS BY THE CHAIRPERSON & END OF DAY TWO

*This is a draft agenda. Timings are subject to change*