CONFERNCE SCHEDULE
- DAY 1 | 07 MARCH 2023, TUESDAY
- DAY 2 |08 MARCH 2023, WEDNESDAY
08:00 – 09:00
REGISTRATION & WELCOME COFFEE
09:00 – 09:10
OPENING NOTE BY THE MC
09:10 – 09:30
DIGITAL-ONLY BANKS – RISE OF ‘INVISIBLE BANKS’ FOR GEN Z
- What Zoomers want
- Digital Playbook for Gen Z
- The future of Digital Banks
- Speaker
-
Mandar Koli , Executive Director, and Regional Head - Digibank by DBS
DBS Bank Singapore
09:30 – 09:50
THE FUTURE OF DATA IN BANKING IN A DIGITAL-FIRST ERA
- Accelerating digitization coupled with Open banking and GDPR has changed customers’ attitude toward data
- Data self-sovereignty is creating new business models
- Banks need to rethink their data strategies to become ecosystem winners
- Speaker
-
Vilmos Lorincz, Managing Director – Data Products
Lloyds Banking Group, UK
09:50 – 10:30
PANEL DISCUSSION | DIGITAL TRANSFORMATION - THE FOUNDATIONAL PLATFORM FOR ACHIEVING BUSINESS AGILITY
- How can Banks mitigate risk and ensure security compliance to introduce innovative agile techniques such as design thinking and DevOps?
- How Digital leaders are tackling cultural change while modernizing their technology ecosystem?
- How can Banks systematically drive innovation by rationalizing, consolidating and transforming its existing systems?
- Speakers
- 1. Rudy Shoushank, CEO and Founder, DxTalks - Moderator
- 2. Amit Malhotra, Chief Business Officer - Uno Digital Bank
- 3. Dmitrii Krylov, Head of BAAS - Banque Saudi Fransi
- 4. Aditya Baswan, Vice President – Agile Governance - Bank FAB
- 5. Kiran Bafna, Managing Director – APAC, India and Japan - Thomson Reuters
10:30 – 10:50
LIFE STYLE IN BANKING: THE SHIFT FROM TRADITIONAL BANKING SERVICES
- Three major imperatives driving the need for the shift: Running Operations on more potent fuel – e.g., Although 61% of financial executives say cost optimization is a priority, 80% expect their technology spend to increase;
- The Technology Trap – e.g., maturing from pockets of greatness to go from platforms to solution sets;
- Marketing with a brand purpose – e.g., humanizing the experience to boost customer retention. Amid fierce competition and the rise of macro challenges in the FSI space, action is needed now.
- Speaker
-
Noelia Romanillos, Head of Financial Services GTM South Europe & UKI
ServiceNow
10:50 – 11:20
NETWORKING COFFEE BREAK
11:20 – 11:50
FIRESIDE CHAT | GLOBAL FINANCIAL LEADERS’ PERSPECTIVE ON THE BUSINESS TRANSFORMATION WITH NEW-AGE TECH ADOPTION IN BANKING - CHALLENGES & OPPORTUNITIES
- Leading from the heart and translating corporate purpose into action
- From transition to transformation - what's next for the bank’s innovation strategies?
- Repurposing digital transformation - is it just about technology, or the people that banks serve and lead?
- Speakers
- 1. Alexandra Topalian - Moderator
- 2. Shada Elborno, Managing Director, Regional Head of Global Subsidiaries, Client Coverage MENAP - Standard Chartered Bank
- 3. Mandar Koli, Executive Director, and Regional Head – Digibank by DBS - DBS Bank Singapore
11:50 – 12:30
PANEL DISCUSSION | CREATING THE FUTURE IN THE AGE OF DISRUPTION - TRANSFORMATION OF THE FINANCIAL SERVICES
- Drivers and inhibitors of IT uptake and digital transformation in financial services
- The trends in innovation accelerator intake among banks
- Acceleration to digital transformation in supporting business continuity
- Speakers
- 1. Salim Essaid, Business Correspondent, Al-Monitor - Moderator
- 3. Vilmos Lorincz, Managing Director - Data Products - Lloyds Banking Group, UK
- 4. Tony Chacko Joseph, Head of Digital Transformation – ePayments - Ministry of Finance UAE
- 5. Ajmair Riaz, Head Consumer and SME Transformation – AMEE - Standard Chartered Bank
12:30 – 12:50
IS AI A COMMODITY? HOW TO WIN THE ML/AI RACE IN A FAST-PACED ENVIRONMENT?
- Banks are trying to improve the efficiency of customer service, business processes and risk management using ML/AI.
- Development, training and implementation of ML models is a complex technological and organizational task that requires appropriate tools, infrastructure, processes and personnel
- Creation of a centralized infrastructure and services for managing the life cycle of ML models will allow banks to organize a fast and efficient process of mass implementation of AI
- Speaker
-
Oleg Baranov, Managing Partner
ENFINT
12:50 – 13:30
PANEL DISCUSSION | TECTONIC SHIFTS TRANSFORMING RETAIL BANKING
- Tech innovations in Retail Banking enabling new products and managing customers’ behaviour
- Handling new customer expectations of the millennials and Gen-Z
- Personalized Banking - The ultimate banking experience
- Speakers
- 1. Sukhjeeven Nat, UK Head of Wholesale and Retail Sector, Santander UK plc - Moderator
- 2. Safa Bouzidi-Leterme, Head Digital Wealth Management - Al Hilal Bank
- 3. Issa Al Hurimmees, Group Chief Retail Risk Officer - Al Rajhi Bank
- 4. Danny Abla, Founder, and CEO - Bankiom
- 5. Aleksandra Krajewska, Retail Banking Strategy and Business Planning Head - RAK Bank
13:30 – 13:50
DIGITAL TRANSFORMATION WITH THE POWER OF LOW-CODE / NO-CODE
- The power of Low-code/No-code platforms lies in their ability to democratize software development, and drive agility and business growth.
- The use of LCNC platforms has become increasingly popular in recent years due to their ability to accelerate digital transformation
- The goal is to achieve the same more quickly and cost-effectively, without significant investment in infrastructure and tools, while also fostering a culture of innovation and collaboration.
- Speaker
-
Manish Narayanaswami, Director- Head of BFSI Practice
Kissflow
13:50 – 13:55
CLOSING REMARKS BY THE MC AND END OF DAY ONE
13:55 – 14:55
NETWORKING LUNCHEON
08:00 – 09:00
REGISTRATION & WELCOME COFFEE
09:00 – 09:10
OPENING NOTE BY THE MC
09:10 – 09:30
DIGITAL BANKING VS DIGITAL BANKS
- what works better?
- What are we solving for?
- What the future holds?
- And how will we get there?
- Speaker
-
Amit Malhotra, Chief Business Officer
Uno Digital Bank
09:30 – 09:50
INNOVATING TRADITIONAL BANKING SOLUTIONS TO THE CUSTOMER EXPERIENCE
- Developing propositions
- Digital solutions to engage consumers
- Future models
- Speaker
-
Sukhjeeven Nat, UK Head of Wholesale & Retail Sectorr
Santander UK plc
09:50 – 10:30
PANEL DISCUSSION | AI-BANK OF THE FUTURE - HOW CAN BANKS HARNESS THE POWER OF ‘DATA-ENABLED CUSTOMERS’
- How can end-to-end automation and advanced analytics enable Banks create superior customer experiences and stronger customer acquisition
- How can Banks engage customers intelligently to create higher customer lifetime value
- Applications of AI in ensuring lower operating costs and lower credit risks
- Speakers
- 1. Fouzan Al Sumait, Data Science Lead, Gulf Bank Kuwait - Moderator
- 2. Adil Belhouari, SVP – Head of Artificial Intelligence, Analytics and Data Science - Riyad Bank
- 3. Ellis Wang, Board of Executive and Advisory Team - The Private Office Of H.H. Sheikh Saeed Bin Ahmed Al Maktoum
- 4. Radu Topliceanu, Executive Vice President, Head of Neo & Personal Banking - Mashreq Bank
10:30 – 10:50
EMBEDDED BANKING – SUPERCHARGING THE FUTURE OF BANKS BY BUILDING NEW REVENUE STREAMS
- What are embedded finance and embedded banking?
- The rise of Banking-as-a-Services (BaaS)
- What are the various embedded banking models and how it benefits customers and banks?
- Speaker
-
Ian Pettrigrew, Regional Head for Innovation
HSBC Bank Middle East
10:50 – 11:20
NETWORKING COFFEE BREAK
11:20 – 11:40
CONVERSATIONAL BANKING - MAKING BANKS FUTURE READY WITH INTELLIGENT CONVERSATIONAL USER INTERFACES
- How can Banks design a digital strategy that prioritizes customer’s needs and delivery of positive experiences
- Customer Satisfaction and Building trust – How to develop a Hybrid Omnichannel approach?
- Exploiting the potential to lower costs, improve operations, and accelerate revenue growth with AI-enabled banking
- Speaker
-
Alex Mead, Chief Customer Experience Officer
Leading Bank in the GCC Region
11:40 – 12:00
What’s the deal with NEO ?
- Neo Banks – what are they bringing new to customers?
- Challenges for Neo Banks
- Mashreq Neo – the best of both worlds
- Speaker
-
Radu Topliceanu, Executive Vice President, Head of Neo & Personal Banking
Mashreq Bank
12:00 – 12:40
PANEL DISCUSSION | REIMAGINING CUSTOMER EXPERIENCE IN A CUSTOMER-CENTRIC BANKING REALM
- What does banks need more - CX or Product Innovation?
- How digital customer engagement is the best POS for the next-gen consumers?
- Why a ‘people first’ approach in a data-driven omnichannel ecosystem is key to greater customer retention?
- Speakers
- 1. Alex Mead, Chief Customer Experience Officer, Leading Bank in the GCC Region - Moderator
- 2. Maram Habash, Senior Vice President, Head, Client Experience - Retail Banking & Treasury - Mashreq Bank
- 3. Shahid Sumar, CIO - Al Baraka Bank Pakistan
12:40 – 13:00
BUILDING THE BANK OF THE PASSION ECONOMY
- How can banks figure out their role in the digital economy beyond lending and storage of money
- How AI can play a role in making you financially sound
- The bank as a lifestyle enabler
- Speaker
-
Danny Abla, CEO and Founder
Bankiom
13:00 – 13:30
FIRESIDE CHAT | PAYMENTS EXISTING, NEW & NEXT – BLENDING PAYMENT CHANNELS INTO A SEAMLESS EXPERIENCE
- Innovations in real-time payments
- Revolutionizing global payments
- The need to transform legacy payments infrastructure
- Speakers
- 1. Alexandra Topalian - Moderator
- 2. Anand Sampath, Executive Director, Head - Global Payables & Receivables - Bank FAB
- 3. Finali Fernando, Managing Director, Regional Head of Products, GPS, MENAT - HSBC Bank Middle East
13:30 – 13:40
CLOSING REMARKS BY THE MC
13:40 – 15:00
NETWORKING LUNCHEON AND END OF SUMMIT PROGRAM
*This is a draft agenda. Timings are subject to change*