Event Schedule
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2025 Event Schedule
Stay informed and excited about upcoming happenings with Our Event Schedule.
09:00 – 10:00
REGISTRATION & WELCOME COFFEE
10:00 – 10:05
OPENING NOTE BY THE CHAIRPERSON
10:05 – 10:10
WELCOME NOTE BY RACKSPACE LIMITED
10:10 – 10:30
CHALLENGER TO CHAMPION – THE JOURNEY TO HONG KONG’S #1 DIGITAL BANK
- How Mox Bank launched as a greenfield digital bank, breaking away from legacy constraints to offer a mobile-first, cloud-native experience from day one.
- The road to being named the #1 Digital Bank in Hong Kong – what it took, and what’s next.
- Collaboration Meets Innovation: The power of partnerships with global tech leaders and agile fintech practices to drive speed, scale, and trust.
- Success stories/ Use cases
10:30 – 10:50
CLOUD-NATIVE BANKING: REVOLUTIONIZING CORE INFRASTRUCTURE
- Building a Modern Banking Foundation with Multicloud Solutions
- Leveraging Cloud Adoption and Migration for Dynamic Banking Services
- Optimizing Banking Operations through Cloud Optimization Techniques
- Understand how implementing robust security strategies and assessments can protect banking infrastructure against evolving cyber threats.
10:50 – 11:40
PANEL DISCUSSION | LEADERSHIP INSIGHTS ON SCALING DIGITAL INITIATIVES WHILE BRIDGING LEGACY AND FUTURE
- What key strategies can banks implement to scale digital transformation efforts while ensuring seamless operations and fostering customer trust?
- How can banks strategically modernize legacy systems to minimize technical debt and boost agility in an increasingly competitive landscape?
- How can leaders effectively balance innovation with legacy infrastructure challenges to create a robust and future-ready ecosystem?
- Reinventing Connectivity with 6G: How should banks prepare for the transformative potential of this next-generation technology?
11:40 – 11:50
Fortifying Financial Institutions: Hashicorp Vault’s Role in Securing the Digital Frontier
- The Credential Crisis: Why Secrets Management is Critical in Today’s Threat Landscape
- Vault’s Arsenal: Key Features for Protecting Financial Data and Infrastructure
- Beyond Security: How Vault Enhances Operational Efficiency and Compliance in Banking
11:50 – 12:00
Delivering Banking Innovation: The proven power of cloud-native core banking
12:00 – 12:30
NETWORKING & PRAYER BREAK
12:30 – 13:15
PANEL DISCUSSION | MODERNIZING LEGACY SYSTEMS: UNLOCKING AGILITY WITH GENERATIVE AI
- AI-Driven Security Frameworks: Mitigating Risks in Legacy System Modernization
- How can Web3 and AI accelerate the modernization of legacy financial systems by enabling decentralized, secure, and scalable infrastructures?
- Driving large-scale transformation across Digital, People, Process, and Culture — how legacy modernization fits into this bigger picture
- How can Gen AI accelerate legacy system modernization while reducing technical debt?
13:15 – 13:35
FROM TRANSACTIONS TO INTENT: REDEFINING FINTECH IN THE AGE OF RELEVANCE
- From Transactions to Behaviour: Fintech must shift from tracking purchases to understanding real-life intent, motivations, and decision-making moments.
- Timing Is Everything: Success lies in knowing not just what to offer, but when — making timing a core pillar of relevance.
- Privacy-First, Edge-Based Intelligence: The move toward secure, local, real-time decision-making is reshaping customer trust and engagement.
- Behavioural Coaching Through AI: Fintechs can become trusted guides, using AI to nurture better financial habits and long-term outcomes.
13:35 – 13:55
Reimagining the banking landscape: From teller-centric to customer-driven banking
- Tech-Driven Banking: See how modern architectures are reshaping payments and enabling agile transformation.
- Flexible banking models: Learn how adaptive solutions support various models—in-house, outsourcing, or pooling.
- Global Game-Changers: Uncover powerful case studies and breakthrough innovations reshaping ATMs and self-service banking worldwide.
13:55 – 14:15
A KEYNOTE SESSION BY SWIFT
14:15 – 14:35
A KEYNOTE SESSION By Freshworks and Redington
14:35 – 14:45
FIRESIDE CHAT SESSION WITH MIDDLEEAST BANK
- MEBank’s strategy for integrating advanced technologies such as core banking, mobile banking, and data management systems. The discussion will highlight how MEBank ensures seamless user experiences while maintaining robust security protocols across all platforms.
- A deep dive into how MEBank utilizes data analytics, including data warehouses and reporting tools, to drive business decisions and enhance customer engagement. The session will explore the role of data in improving operational efficiency and delivering personalized services.
14:45 – 15:30
PANEL DISCUSSION | REVOLUTIONIZING RETAIL BANKING: AI, PERSONALIZATION, & THE FUTURE OF CUSTOMER ENGAGEMENT
- Key Trends Shaping Retail Banking (AI, Chatbots, & Data-Driven Customer Innovation)
- Integration of Big Data and AI in Creating Predictive Models for Personalized Financial Services
- AI and DX: Shaping the Future of Retail Banking Through a Global Macroeconomic Lens
- Future-Proofing Retail Banking Strategies for a Digital-First, Customer-Centric Landscape, Enhancing Payment Infrastructure & Transaction Efficiency
15:30 – 16:00
FUTURE BANKS SUMMIT AWARDS 2025
16:00 – 16:10
CLOSING REMARKS & END OF DAY ONE
16:10 – 17:10
NETWORKING LUNCHEON
09:00 – 10:00
REGISTRATION & WELCOME COFFEE
10:00 – 10:10
OPENING NOTE BY THE CHAIRPERSON
10:10 – 10:30
DRIVING INNOVATION IN DIGITAL BANKING
- How traditional banking models were limiting growth and customer experience
- Building a Super App – The Bank of Georgia Digital Platform
- Embedded Finance and BNPL: Paving the Way for Seamless Payments
- Omnichannel Payments: Connecting Physical and Digital Touchpoints
- Leveraging Data for Personalized Banking and Loyalty Programs
10:30 – 10:50
EMPOWERING HUMAN-CENTRIC BANKING IN THE AGE OF AI
- Navigating regulatory shifts, evolving customer expectations, and digital adoption trends unique to the region.
- Exploring how banks are equipping frontline teams with AI-driven insights to deliver personalized, real-time advisory services.
- Leveraging GenAI to understand customer needs beyond transactional data.
- Real case studies on AI-powered sentiment analysis, behavioral modeling, and contextual engagement.
10:50 – 11:35
LEADERSHIP PANEL DISCUSSION | REDEFINING CUSTOMER-CENTRIC BANKING
- Leveraging AI and big data to deliver hyper-personalized services tailored to individual customer needs?
- What role do mobile banking apps and omnichannel platforms play in creating seamless customer journeys?
- With increasing regulatory scrutiny, how can banks proactively adapt to evolving compliance requirements while maintaining operational efficiency?
- What role do AI and emerging technologies play in strengthening compliance frameworks, and how can banks ensure regulatory alignment while leveraging innovation?
11:35- 12:05
NETWORKING & PRAYER BREAK
12:05 – 12:30
FIRESIDE CHAT: REBUILDING TRUST, REDEFINING ACCESS: THE FUTURE OF ETHICAL & DIGITAL FINANCE
- How end-to-end system revamps and product roadmaps are enabling compliance without compromising innovation.
- Strategies for creating intuitive, digital-first banking and payment experiences that drive adoption and loyalty.
- Leveraging partnerships to deliver agile, modular banking capabilities for both traditional and digital-native users.
- The role of digital wallets and inclusive banking models in expanding access to financial services across demographics.
12:30 – 13:15
PANEL DISCUSSION | PAYMENTS 2030: FROM REGULATORY SHIFTS TO DX
- PSD3, PSR, Open Banking & Open Finance – how regulatory shifts and API-driven frameworks are shaping the future of the payments landscape.
- The evolving role of transaction banking in corporate payments and treasury management – trends, innovations, and challenges
- Islamic banking & digital payments – bridging tradition with technological advancements through Open Banking and embedded solutions.
- Collaboration between banks & fintechs – unlocking new opportunities for growth
13:15 – 13:35
PROCESS INNOVATION: OPTIMIZE YOUR BUSINESS PROCESSES WITH AI
- Capture your process elements
- Determine your baseline process and efficiency
- Analyze and produce recommendations and fixes
- Optimize future state.
13:35 – 14:00
FIRESIDE CHAT | DATA, AI & DIGITAL TRANSFORMATION
- How AI and data are helping corporate banks deliver personalized solutions and enhance decision-making, improving efficiency for corporate clients.
- Data-Driven Corporate Banking: Balancing Innovation with Regulation
- Exploring how AI and automation are helping banks reduce risk, ensure compliance, and navigate regulatory complexities in the corporate banking space.
- The future of fully integrated, digital-first banking platforms: How Banks are building seamless, data-powered banking experiences for their corporate clients.
14:00 – 14:20
TRACKING THE EMOTIONS THROUGH CUSTOMER JOURNEYS
- How does Kuveyt Türk’s neuromarketing lab, Empatika, analyze customer behavior in digital banking?
- What neuroscience techniques (eye-tracking, EEG, etc.) are used to study customer responses?
- How do these insights enhance customer engagement and satisfaction?
- How can these findings improve digital customer service and UX?
14:20 – 14:30
CLOSING REMARKS & END OF SUMMIT
14:30 – 15:30
NETWORKING LUNCHEON
*This is a draft agenda. Timings are subject to change*
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