Schedule

Schedule

CONFERNCE SCHEDULE

08:00 – 09:00

REGISTRATION & WELCOME COFFEE

09:00 – 09:10

OPENING NOTE BY THE MC

09:10 – 09:30

DIGITAL-ONLY BANKS – RISE OF ‘INVISIBLE BANKS’ FOR GEN Z
  • What Zoomers want
  • Digital Playbook for Gen Z
  • The future of Digital Banks
  • Speaker
  • Mandar Koli , Executive Director, and Regional Head - Digibank by DBS
    DBS Bank Singapore

09:30 – 09:50

THE FUTURE OF DATA IN BANKING IN A DIGITAL-FIRST ERA
  • Accelerating digitization coupled with Open banking and GDPR has changed customers’ attitude toward data
  • Data self-sovereignty is creating new business models
  • Banks need to rethink their data strategies to become ecosystem winners
  • Speaker
  • Vilmos Lorincz, Managing Director – Data Products
    Lloyds Banking Group, UK

09:50 – 10:30

PANEL DISCUSSION | DIGITAL TRANSFORMATION - THE FOUNDATIONAL PLATFORM FOR ACHIEVING BUSINESS AGILITY
  • How can Banks mitigate risk and ensure security compliance to introduce innovative agile techniques such as design thinking and DevOps?
  • How Digital leaders are tackling cultural change while modernizing their technology ecosystem?
  • How can Banks systematically drive innovation by rationalizing, consolidating and transforming its existing systems?
  • Speakers
  • 1. Rudy Shoushank, CEO and Founder, DxTalks - Moderator
  • 2. Amit Malhotra, Chief Business Officer - Uno Digital Bank
  • 3. Dmitrii Krylov, Head of BAAS - Banque Saudi Fransi
  • 4. Aditya Baswan, Vice President – Agile Governance - Bank FAB
  • 5. Kiran Bafna, Managing Director – APAC, India and Japan - Thomson Reuters

10:30 – 10:50

LIFE STYLE IN BANKING: THE SHIFT FROM TRADITIONAL BANKING SERVICES
  • Three major imperatives driving the need for the shift: Running Operations on more potent fuel – e.g., Although 61% of financial executives say cost optimization is a priority, 80% expect their technology spend to increase;
  • The Technology Trap – e.g., maturing from pockets of greatness to go from platforms to solution sets;
  • Marketing with a brand purpose – e.g., humanizing the experience to boost customer retention. Amid fierce competition and the rise of macro challenges in the FSI space, action is needed now.
  • Speaker
  • Noelia Romanillos, Head of Financial Services GTM South Europe & UKI
    ServiceNow

10:50 – 11:20

NETWORKING COFFEE BREAK

11:20 – 11:50

FIRESIDE CHAT | GLOBAL FINANCIAL LEADERS’ PERSPECTIVE ON THE BUSINESS TRANSFORMATION WITH NEW-AGE TECH ADOPTION IN BANKING - CHALLENGES & OPPORTUNITIES
  • Leading from the heart and translating corporate purpose into action
  • From transition to transformation - what's next for the bank’s innovation strategies?
  • Repurposing digital transformation - is it just about technology, or the people that banks serve and lead?
  • Speakers
  • 1. Alexandra Topalian - Moderator
  • 2. Shada Elborno, Managing Director, Regional Head of Global Subsidiaries, Client Coverage MENAP - Standard Chartered Bank
  • 3. Mandar Koli, Executive Director, and Regional Head – Digibank by DBS - DBS Bank Singapore

11:50 – 12:30

PANEL DISCUSSION | CREATING THE FUTURE IN THE AGE OF DISRUPTION - TRANSFORMATION OF THE FINANCIAL SERVICES
  • Drivers and inhibitors of IT uptake and digital transformation in financial services
  • The trends in innovation accelerator intake among banks
  • Acceleration to digital transformation in supporting business continuity
  • Speakers
  • 1. Salim Essaid, Business Correspondent, Al-Monitor - Moderator
  • 3. Vilmos Lorincz, Managing Director - Data Products - Lloyds Banking Group, UK
  • 4. Tony Chacko Joseph, Head of Digital Transformation – ePayments - Ministry of Finance UAE
  • 5. Ajmair Riaz, Head Consumer and SME Transformation – AMEE - Standard Chartered Bank

12:30 – 12:50

IS AI A COMMODITY? HOW TO WIN THE ML/AI RACE IN A FAST-PACED ENVIRONMENT?
  • Banks are trying to improve the efficiency of customer service, business processes and risk management using ML/AI.
  • Development, training and implementation of ML models is a complex technological and organizational task that requires appropriate tools, infrastructure, processes and personnel
  • Creation of a centralized infrastructure and services for managing the life cycle of ML models will allow banks to organize a fast and efficient process of mass implementation of AI
  • Speaker
  • Oleg Baranov, Managing Partner
    ENFINT

12:50 – 13:30

PANEL DISCUSSION | TECTONIC SHIFTS TRANSFORMING RETAIL BANKING
  • Tech innovations in Retail Banking enabling new products and managing customers’ behaviour
  • Handling new customer expectations of the millennials and Gen-Z
  • Personalized Banking - The ultimate banking experience
  • Speakers
  • 1. Sukhjeeven Nat, UK Head of Wholesale and Retail Sector, Santander UK plc - Moderator
  • 2. Safa Bouzidi-Leterme, Head Digital Wealth Management - Al Hilal Bank
  • 3. Issa Al Hurimmees, Group Chief Retail Risk Officer - Al Rajhi Bank
  • 4. Danny Abla, Founder, and CEO - Bankiom
  • 5. Aleksandra Krajewska, Retail Banking Strategy and Business Planning Head - RAK Bank

13:30 – 13:50

DIGITAL TRANSFORMATION WITH THE POWER OF LOW-CODE / NO-CODE
  • The power of Low-code/No-code platforms lies in their ability to democratize software development, and drive agility and business growth.
  • The use of LCNC platforms has become increasingly popular in recent years due to their ability to accelerate digital transformation
  • The goal is to achieve the same more quickly and cost-effectively, without significant investment in infrastructure and tools, while also fostering a culture of innovation and collaboration.
  • Speaker
  • Manish Narayanaswami, Director- Head of BFSI Practice
    Kissflow

13:50 – 13:55

CLOSING REMARKS BY THE MC AND END OF DAY ONE

13:55 – 14:55

NETWORKING LUNCHEON

08:00 – 09:00

REGISTRATION & WELCOME COFFEE

09:00 – 09:10

OPENING NOTE BY THE MC

09:10 – 09:30

DIGITAL BANKING VS DIGITAL BANKS
  • what works better?
  • What are we solving for?
  • What the future holds?
  • And how will we get there?
  • Speaker
  • Amit Malhotra, Chief Business Officer
    Uno Digital Bank

09:30 – 09:50

INNOVATING TRADITIONAL BANKING SOLUTIONS TO THE CUSTOMER EXPERIENCE
  • Developing propositions
  • Digital solutions to engage consumers
  • Future models
  • Speaker
  • Sukhjeeven Nat, UK Head of Wholesale & Retail Sectorr
    Santander UK plc

09:50 – 10:30    

PANEL DISCUSSION | AI-BANK OF THE FUTURE - HOW CAN BANKS HARNESS THE POWER OF ‘DATA-ENABLED CUSTOMERS’
  • How can end-to-end automation and advanced analytics enable Banks create superior customer experiences and stronger customer acquisition
  • How can Banks engage customers intelligently to create higher customer lifetime value
  • Applications of AI in ensuring lower operating costs and lower credit risks
  • Speakers
  • 1. Fouzan Al Sumait, Data Science Lead, Gulf Bank Kuwait - Moderator
  • 2. Adil Belhouari, SVP – Head of Artificial Intelligence, Analytics and Data Science - Riyad Bank
  • 3. Ellis Wang, Board of Executive and Advisory Team - The Private Office Of H.H. Sheikh Saeed Bin Ahmed Al Maktoum
  • 4. Radu Topliceanu, Executive Vice President, Head of Neo & Personal Banking - Mashreq Bank

10:30 – 10:50

EMBEDDED BANKING – SUPERCHARGING THE FUTURE OF BANKS BY BUILDING NEW REVENUE STREAMS
  • What are embedded finance and embedded banking?
  • The rise of Banking-as-a-Services (BaaS)
  • What are the various embedded banking models and how it benefits customers and banks?
  • Speaker
  • Ian Pettrigrew, Regional Head for Innovation
    HSBC Bank Middle East

10:50 – 11:20

NETWORKING COFFEE BREAK

11:20 – 11:40   

CONVERSATIONAL BANKING - MAKING BANKS FUTURE READY WITH INTELLIGENT CONVERSATIONAL USER INTERFACES
  • How can Banks design a digital strategy that prioritizes customer’s needs and delivery of positive experiences
  • Customer Satisfaction and Building trust – How to develop a Hybrid Omnichannel approach?
  • Exploiting the potential to lower costs, improve operations, and accelerate revenue growth with AI-enabled banking
  • Speaker
  • Alex Mead, Chief Customer Experience Officer
    Leading Bank in the GCC Region

11:40 – 12:00

What’s the deal with NEO ?
  • Neo Banks – what are they bringing new to customers?
  • Challenges for Neo Banks
  • Mashreq Neo – the best of both worlds
  • Speaker
  • Radu Topliceanu, Executive Vice President, Head of Neo & Personal Banking
    Mashreq Bank

12:00 – 12:40

PANEL DISCUSSION | REIMAGINING CUSTOMER EXPERIENCE IN A CUSTOMER-CENTRIC BANKING REALM
  • What does banks need more - CX or Product Innovation?
  • How digital customer engagement is the best POS for the next-gen consumers?
  • Why a ‘people first’ approach in a data-driven omnichannel ecosystem is key to greater customer retention?
  • Speakers
  • 1. Alex Mead, Chief Customer Experience Officer, Leading Bank in the GCC Region - Moderator
  • 2. Maram Habash, Senior Vice President, Head, Client Experience - Retail Banking & Treasury - Mashreq Bank
  • 3. Shahid Sumar, CIO - Al Baraka Bank Pakistan

12:40 – 13:00

BUILDING THE BANK OF THE PASSION ECONOMY
  • How can banks figure out their role in the digital economy beyond lending and storage of money
  • How AI can play a role in making you financially sound
  • The bank as a lifestyle enabler
  • Speaker
  • Danny Abla, CEO and Founder
    Bankiom

13:00 – 13:30

FIRESIDE CHAT | PAYMENTS EXISTING, NEW & NEXT – BLENDING PAYMENT CHANNELS INTO A SEAMLESS EXPERIENCE
  • Innovations in real-time payments
  • Revolutionizing global payments
  • The need to transform legacy payments infrastructure
  • Speakers
  • 1. Alexandra Topalian - Moderator
  • 2. Anand Sampath, Executive Director, Head - Global Payables & Receivables - Bank FAB
  • 3. Finali Fernando, Managing Director, Regional Head of Products, GPS, MENAT - HSBC Bank Middle East

13:30 – 13:40    

CLOSING REMARKS BY THE MC

13:40 – 15:00

NETWORKING LUNCHEON AND END OF SUMMIT PROGRAM

*This is a draft agenda. Timings are subject to change*

VIEW DAY 2 |08 MARCH 2023, WEDNESDAY